WARRANTY POLICY

Warranty Policy

All eligible Decovia Maison products are covered by a 12-month warranty from the date of delivery against manufacturing defects.

1. Warranty Coverage

The warranty covers manufacturing-related defects, including:

• Manufacturing defects in metal components.
• Electrical connection defects that are present at the time of delivery.
• Assembly or finishing defects resulting from the manufacturing process.

2. What the Warranty Does Not Cover

The warranty does not cover:

• Glass breakage caused by use, handling, movement, or transportation after delivery.
• Damage resulting from improper installation.
• Any modification, repair, or maintenance carried out by an unauthorized third party.
• Damage caused by unstable voltage, electrical surges, incorrect electrical supply, or other external electrical conditions.
• Accidental damage, misuse, or improper handling.
• Normal wear and tear resulting from regular use.

3. Warranty Claims

To submit a warranty claim, please contact Decovia Maison Customer Care and provide:

• Order number.
• Customer name and contact details.
• Clear photographs or videos showing the issue.
• A brief description of the defect.

4. Inspection & Eligibility

All warranty claims are subject to inspection and confirmation by Decovia Maison.

A claim will only be accepted where the issue is confirmed to fall within the warranty coverage stated above.

The applicable solution will be determined after inspection based on the nature of the confirmed manufacturing defect.

5. Contact Us

Decovia Maison
Website: decoviamaison.com
Email: info@decoviagallery.com
Phone: +20 105 505 5422