Refund policy

Last updated: August 2026

At Decovia Maison, every piece is selected and handled with care. If you need to request an exchange or return, the following conditions apply.

1. Return & Exchange Period
Exchange or return requests may be submitted within 14 days of receiving the order.

To request a return or exchange, please contact Decovia Maison Customer Care and provide:
- Order number.
- Customer name.
- Contact details.
- Product photographs where relevant.
- A brief description of the reason for the request.

2. Manufacturing Defects or Decovia Maison Errors
If the return or exchange is required because of:
- A confirmed manufacturing defect.
- An incorrect item supplied by Decovia Maison.
- Damage attributable to Decovia Maison before or during delivery.

Decovia Maison will cover the applicable delivery and return costs.

Following inspection and confirmation of the issue, the item may be exchanged or a full refund may be issued, as appropriate, with no additional delivery or return fees charged to the customer.

3. Change of Mind or Personal Preference
For returns requested because of a change of mind or personal preference, the customer will be responsible for:
- The full applicable delivery costs.
- Return or collection costs.
- Any applicable handling fees communicated to the customer before the return is arranged.

4. Return Conditions
Returned items must:
- Be unused.
- Be in their original condition.
- Be returned in their original packaging.
- Include all original tags, accessories, and accompanying items.

Decovia Maison reserves the right to decline a return or exchange if the item:
- Shows signs of use.
- Has been damaged by the customer.
- Has been improperly handled or installed.
- Is not returned in its original condition or with the required packaging and accessories.

5. Inspection
All returned items are subject to inspection by Decovia Maison before an exchange or refund is approved.

The inspection is intended to confirm the condition of the item and the reason for the return.

6. Damaged or Incorrect Items on Delivery
If an item arrives damaged, broken, incomplete, or different from the confirmed order, please contact Decovia Maison within 48 hours of delivery.

Customers may be asked to provide photographs or videos of the item and its packaging to assist with the assessment.

7. Refunds
Where a refund is approved, the refund will be processed after the returned item has been received and inspected.

The method and timing of the refund may depend on the original payment method and the applicable payment provider.

8. Exchanges
Where an exchange is approved, the replacement item will be arranged subject to availability.

If the requested replacement is unavailable, our Customer Care team will discuss the available alternatives with the customer.

9. Order Cancellations
Order cancellation requests must be submitted before the order has been prepared or scheduled for delivery.

Once the order has entered the delivery process, cancellation may no longer be possible and the request may instead be handled under this Refund & Exchange Policy.

10. Contact Us
For returns, exchanges, or refund requests, please contact:

Decovia Maison
Website: decoviamaison.com
Email: info@decoviagallery.com
Phone: +20 105 505 5422