Shipping policy

Last updated: August 2026

Thank you for shopping with Decovia Maison. This Shipping & Delivery Policy explains how orders placed through decoviamaison.com are processed, prepared, and delivered.

1. Order Processing

Orders are prepared after they have been successfully confirmed.

The standard processing time is generally 1–3 business days. Certain items may require additional preparation time due to their size, fragility, special packaging requirements, or availability.

Orders placed during weekends, public holidays, promotional campaigns, or high-demand periods may also require additional processing time.

Processing time refers to the period required to prepare and hand the order over to the delivery provider and does not include delivery transit time.

2. Delivery Areas

Decovia Maison currently delivers to available locations across Egypt through independent third-party courier and delivery providers.

Delivery availability may vary depending on:

  • Customer location

  • Courier coverage

  • Product dimensions and weight

  • Product fragility

  • Operational requirements

If delivery is unavailable to the address provided, our team will contact the customer to discuss the available alternatives.

3. Estimated Delivery Time

Estimated delivery time is generally 2–7 business days after the order has been handed to the delivery provider.

Remote areas and locations outside major cities may require additional delivery time.

Delivery periods are estimates and cannot be guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, high order volumes, address verification, or circumstances outside Decovia Maison’s reasonable control.

4. Shipping Fees

Shipping fees are displayed at checkout whenever applicable.

Charges may vary depending on:

  • Delivery location

  • Order value

  • Product weight

  • Product dimensions

  • Special handling or packaging requirements

  • Delivery provider

Any free-shipping promotion will be subject to the conditions displayed on the website at the time of purchase.

5. Fragile & Special-Handling Items

Many Decovia Maison pieces, including Murano glass lighting and decorative objects, require careful handling and protective packaging.

Oversized, fragile, or particularly valuable pieces may require specialized delivery arrangements. In such cases, our team may contact the customer before dispatch to confirm the appropriate delivery method.

6. Order Tracking

When tracking is available, customers may receive shipment information through email, SMS, WhatsApp, or another communication method provided during checkout.

Tracking details may require some time to become active after the shipment has been handed to the courier.

7. Delivery Address and Contact Details

Customers are responsible for providing:

  • A complete and accurate delivery address

  • A valid and reachable telephone number

  • Any necessary delivery instructions

Decovia Maison will not be responsible for delays, failed delivery attempts, or additional charges caused by incorrect, incomplete, or outdated customer information.

8. Failed Delivery Attempts

The delivery provider may contact the customer before or during delivery.

If the customer is unavailable, cannot be reached, refuses the shipment, or provides an inaccessible or incorrect delivery location, the shipment may be returned.

Additional delivery fees may apply if the customer requests re-delivery.

9. Damaged, Opened, or Incomplete Packages

Customers should inspect the shipment immediately upon delivery whenever possible.

If the packaging or product appears:

  • Damaged

  • Opened

  • Broken

  • Incomplete

  • Different from the confirmed order

the customer should contact Decovia Maison within 48 hours of delivery.

Customers may be asked to provide:

  • Order number

  • Clear photographs of the external packaging

  • Photographs and/or videos of the received item

  • Photographs of any visible damage

  • A brief description of the issue

We strongly recommend keeping the original packaging until the product has been fully inspected.

Claims submitted after the stated period or without sufficient supporting evidence may be difficult to investigate.

10. Delayed or Missing Orders

If an order has not arrived within the estimated delivery period, customers should contact Decovia Maison.

Our team will communicate with the delivery provider and assist in investigating the shipment.

While Decovia Maison cannot be held responsible for delays caused solely by third-party delivery providers or circumstances outside our reasonable control, we will make reasonable efforts to assist the customer.

11. Order Changes and Cancellations

Requests to:

  • Change the delivery address

  • Modify an order

  • Cancel an order

must be submitted before the order has been prepared or handed to the delivery provider.

Once an order has been dispatched, changes or cancellations may no longer be possible.

Returns, exchanges, or refunds after dispatch will be handled according to our Refund & Exchange Policy.

12. Third-Party Delivery Providers

Decovia Maison may use one or more independent courier or delivery providers to fulfill orders.

Once a shipment has been handed to the delivery provider, transportation and delivery are carried out according to the provider’s operational procedures.

Decovia Maison reserves the right to select or change delivery providers based on location, product requirements, service availability, and operational needs.

13. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact:

Decovia Maison
Website: decoviamaison.com
Email: info@decoviagallery.com
Phone: +20 105 505 5422
Location: Zamalek & Maadi, Cairo, Egypt