Shipping policy
Last updated: August 2026
At Decovia Maison, we believe every part of your experience should feel seamless and considered — from selecting your piece to welcoming it into your space. Every delivery is handled with care by our own team.
1. Order Confirmation & Preparation
Orders are prepared after they have been successfully confirmed.
Preparation time may vary depending on the size, fragility, availability, or special handling requirements of the selected piece.
2. Delivery Method
All orders are delivered directly through Decovia Maison’s own fleet and delivery team.
We do not rely on third-party couriers for standard deliveries, allowing us to maintain a high level of care, coordination, and safety throughout the delivery process.
3. Delivery Time
Orders are generally delivered within 24–48 hours from order confirmation.
Same-day or next-day delivery may be available depending on location, order readiness, and scheduling.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including weather conditions, public holidays, access restrictions, high-demand periods, or other operational circumstances.
4. Delivery Scheduling
Before delivery, a member of the Decovia Maison team will contact the customer by phone or WhatsApp to arrange a convenient delivery time.
Customers are responsible for providing:
- A complete and accurate delivery address.
- A valid and reachable telephone number.
- Any relevant access or delivery instructions.
Delays or additional delivery arrangements resulting from incorrect, incomplete, or outdated customer information may be subject to additional charges.
5. Delivery Areas
Decovia Maison currently provides delivery to available locations across Egypt.
Delivery availability may vary depending on the customer’s location, product dimensions, product fragility, access conditions, and operational requirements.
If delivery cannot be completed to the address provided, our team will contact the customer to discuss the available alternatives.
6. Shipping Fees
Any applicable delivery fees will be communicated or displayed at checkout before the order is confirmed.
Delivery charges may vary depending on the delivery location, product size, weight, fragility, and special handling requirements.
7. Fragile & Special-Handling Pieces
Many Decovia Maison pieces, including Murano glass lighting, art glass, furniture, and decorative objects, require careful handling.
Oversized, fragile, or particularly valuable pieces may require special delivery arrangements. Our team may contact the customer before delivery to confirm any specific requirements.
8. Failed Delivery Attempts
If the customer is unavailable, cannot be reached, refuses the order, or provides an inaccessible or incorrect delivery location, the delivery may need to be rescheduled.
Additional delivery fees may apply to re-delivery where the failed attempt resulted from circumstances attributable to the customer.
9. Damaged, Incomplete, or Incorrect Deliveries
Customers should inspect the order upon delivery whenever reasonably possible.
If an item arrives damaged, broken, incomplete, or different from the confirmed order, the customer should contact Decovia Maison within 48 hours of delivery and provide:
- Order number.
- Customer name and contact details.
- Clear photographs or videos of the item.
- Photographs of the packaging where relevant.
- A brief description of the issue.
We recommend keeping the original packaging until the item has been fully inspected.
10. Order Changes & Cancellations
Requests to change the delivery address, modify an order, or cancel an order must be submitted before the order has been prepared or scheduled for delivery.
Once an order has entered the delivery process, changes or cancellations may no longer be possible.
Returns or exchanges after delivery are handled according to the Decovia Maison Refund & Exchange Policy.
11. Contact Us
For questions regarding shipping or delivery, please contact:
Decovia Maison
Website: decoviamaison.com
Email: info@decoviagallery.com
Phone: +20 105 505 5422